Exercises Market Leader book page 37,

 -       Open your Market Leader book on page 37, then listen to the CD and do exercise A, B C and D.

1 stock levels have been low for two weeks now -  warehouse

2 Why do we always have to check with the parent Company before making decisions?  - subsidiary

3 yes, that’s fine. If you could just hold on a minute, I’ll need to transfer you to a supervisor – Call Centre

4 we need to deliver this consignment on Friday. -  Distribution Centre

5 the production line is operating at full capacity – Factory/plant

6 The board of directors has fixed the annual general meeting for Tuesday the second – headquarters

7 can you e-mail head office as soon as possible and find out about the designs for the new window displays - outlet  

8 I’m afraid all our engineers are out working on repairs at the moment – Service Centre

2 Customer services attend customer requirements.

3 In Human Resources department, they are recruiting people to work in the company.

4 Sales and Marketing Department, develop advertise about new products, and put them in market.

5 Production departments make lots of products.

6 Finance departments manage the capital of an organisation.

7 Administration departments maintain order into the company.

8 legal departments, adjusts the function of company to legal terms and laws.

9 logistics deal and deliver products to customers

10 Public relations department, spreads information about organization.

11 IT department, maintains technological services in the company.   

Deal with complaints – customer services department

Draw up contracts – legal department

Carry out research – research and development department

Train staff – human resources department

Run advertising campaigns – sales and marketing department

Issue press releases – public relations department.

Operate assembly lines – production department

Prepare budgets / accounts - Finance Department

Keep records - administration department

Transport goods and - logistics department

Install and maintain systems equipment - IT