Exercise A, B and C. of Market Leader book Page 16

A. Listen to Sholto Smith, Area Sales Director for Hyatt Hotels, talking about how the company meets the needs of business travellers. Listen to the first part and tick  which of the following he mentions

- Location of hotels

-Technology

-Good Links with underground Networks

-Translation Services.

-Close to the Airport.

-Business Centre.

B. Listen to the second part and complete the notes on the ways hotels are adding value to their guests’ stay.

-Breakfast on a daily basis.

-membership to the health club

-Newspapers.

-Transportation to and from the airport

-A shuttle service to:

a) The local department store.

b) The offices in which the client works.

C. Listen to the third part and summarise the future developments in the business travel market that Sholto mentions.

Mr. Smith thinks in the following aspects:

-Technology

-Healthy Eating

-Gyms

-Environment (water conservation, low – energy lights)

- High speed Internet, on demand television.